Find a conversation
Search for a customer's conversation by name, email address or topic and get what was said.
Intercom Slack and Teams integrationAn Intercom assistant that works in Slack and Teams
Ask Toby what a customer wrote, what is still open and what people keep asking. It reads Intercom and answers in the thread, and it drafts a reply for you to approve.
2,000 free credits, no card needed, $25 a month after that.
What Toby does with Intercom
Summarise a long conversation
Ask what the customer wants and what has already been tried.
Morning support summary
Each morning Toby lists the conversations still open and which have waited longest.
Spot repeat questions
Ask what customers raised most this week. Toby groups the conversations by topic.
Draft a reply or a note
Say what to tell the customer. Toby drafts the reply or an internal note and posts it after you approve.
Look up a customer
Ask what Intercom holds on a customer, such as their company and recent conversations.
Jobs that span tools
Connect two tools and Toby can work across both in one thread.
Customer context for support
Toby pairs an Intercom conversation with the company record and contacts in HubSpot.
Intercom and HubSpot
Bug report to a ticket
Toby summarises a bug conversation from Intercom and drafts the Jira issue. You approve it before it is created.
Intercom and Jira
Weekly support digest
Toby writes the week's repeat questions from Intercom into a page in Notion.
Intercom and NotionIntercom in Slack and in Teams
Mention Toby in any channel it has joined.
Slack
Lena
@Toby what is still open from this morning?
TobyAPP
Several conversations are open. The longest wait is Corner Hardware, asking why their login code did not arrive.
Lena
@Toby draft a reply to Corner Hardware.
TobyAPP
Here is the draft: “Hi, we have resent your login code. Please check your spam folder if it is not there in a few minutes.” Post it in Intercom?
Post reply to Corner HardwareApproveReject
TobyAPP
Reply posted.
Example thread. Names and figures are made up.
Microsoft Teams
Sam
@Toby summarise the Harbour Street Cafe conversation.
Toby
They cannot find where to download last month's invoice. Support pointed them to the billing page, and they replied that it still does not show.
Example thread. Names and figures are made up.
How to connect Intercom to Toby
Toby works the same way in Slack and in Microsoft Teams.
Add Toby to Slack or Teams
Add Toby to your workspace and choose the channels it joins.
Pick Intercom
Open the dashboard and choose Intercom from the list of connections.
Sign in and allow access
Sign in on Intercom's own screen and allow access. You name and approve every tool connection yourself before Toby can use it.
Ask it something
Ask Toby what is still open in your support inbox.
What the Intercom integration costs
2,000 free credits, no card needed, then $25 a month.
Every plan includes every connection, so Intercom costs nothing extra. All plans draw on one credit pool, and nobody pays per seat.
Full tiers are on the pricing page. You need your own Intercom account.
Intercom and Toby: common questions
Do I use Toby inside Intercom?
No. You ask in a Slack or Teams channel and Toby answers in the thread. Your support team keeps working in Intercom as usual.
What can Toby do in Intercom?
It finds and summarises conversations, reports on the open queue, groups repeat questions and drafts replies and notes. It posts a reply only after you approve.
Will Toby reply to customers on its own?
No. Toby drafts and shows you the reply. It is posted to the customer only after you press Approve.
Can I disconnect Intercom?
Yes. You can remove a channel, disconnect a tool, or take Toby out entirely from the dashboard whenever you want.
How much does the Intercom connection cost?
Nothing extra. Every plan includes every connection. You start with 2,000 free credits and no card, and Starter is $25 a month for the whole workspace.
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